Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns @allinclusivesaunas.com and we will process an insurance claim on your behalf.
Mark the Bill of Lading (BOL) with (Crate arrived open/damaged- Possible Hidden Damage.)
Refunds/Exchanges
General Rules for Refunds
Must be reported within 30 Days of the Delivery Date. We cannot accept any Return requests after this mark.
Any orders canceled or refused after the product has already been shipped out will incur the corresponding restocking fee or return shipping fees outlined below.
If an incorrect shipping address or phone number is provided by the customer, and as a result, the freight carrier cannot deliver the package, the shipment will need to be returned to the warehouse and the corresponding restocking fee outlined below will apply.
A 20% restocking fee will be applied to any Returns. Plus shipping charges.
Only uninstalled, unused Products in the original packaging with the box and pallet are subject to this Return Policy. If a Product has been used or installed, it cannot be returned.
Products that have not been shipped are subject to our cancellation policy, see more details below.
To initiate a refund contact us via email with your order number and request at info@allinclusivesaunas.com and we will send over the authorization form you need to request the refund.
REFUND PROCESSING
Refunds are processed once our warehouse receives, inspects, and restocks the product.
Refunds will be credited to the original payment method and can take up to 3-7 business days to reflect on your statement.
Return restocking fees are not refundable.
Dundalk Leisurecraft does not accept Returns.
Manufacturer has sole discretion concerning replacing components due to shipping damage or any other issues out of their control, if you have done all the requirements for damages above and manufacturer for whatever reason refuses to replace damaged items, all Inclusive saunas will provide the item at our expense after receiving damaged item along with photos and documented paperwork so we can make claim.
Please review our limited warranties for each product collection
Please review the Residential Drop Ship Informational sheet
Residential Drop Ship Information Sheet
Dundalk LeisureCraft Responsibilities
1) Building and packing your sauna in a crate
2) Arranging for shipping to your home
Trucking Company Responsibilities
1) Making an appointment to deliver your sauna
2) Delivering your sauna to the end of your driveway or curbside
a. The trucking company is NOT responsible for unloading the sauna
b. The trucking company is NOT going to back their truck into your driveway
c. Most times the trucking company will deliver with an 18 wheel truck
i. Will this size truck fit on your road or neighborhood?
3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck.
4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer needs to decide how they are going to get the crate off the truck.
Customer Responsibilities
1) Returning phone calls to the trucking company in a timely manner, to arrange delivery
2) Determining how the sauna is going to be unloaded from the truck
a. Crates will vary from 6 feet long to 14 feet long
b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna
3) Customer is responsible for unloading the sauna crate from the truck
a. Suggested methods for unloading the truck
i. Use a forklift or other mechanical piece of equipment
1. When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.
ii. Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home
iii. Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck
4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can contact the shipper.
a. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.
At "All Inclusive Saunas," our main objective is to make customers happy. So we are here to answer any questions you have and to assist in anyway you need to make an informed decision. If we do not have an answer to your question, we will let you know that and will find the answer and get back to you asap. If there are any damaged parts, they can be replaced. Just reach out to us at Info@allinclusivesaunas.com and according to the cicumstances we will get it taken care of.
Our goal is to provide you with a stress-free shopping experience, and we believe that having clear and accessible information about returns and exchanges is essential. We want you to feel confident in your purchase and have peace of mind knowing that if for any reason you are not completely satisfied, we have a solution for you.
Should you have any questions or concerns regarding our returns and exchanges policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that your shopping experience with us is nothing short of exceptional.
Thank you for choosing "All Inclusive Saunas." We appreciate your trust in our products and services, and we look forward to serving you.
