Shipping Terms

 Free Shipping in the Continental USA, 

 Shipping of just accessories will have a $55.00 flat shipping fee 

 please call for shipping quotes for Hawaii and Alaska

 Businesses must have a loading dock or other equipment to unload sauna crates

 Shipping to Residential locations require the following:

 o If the crate is longer than 92”, the customer (consignee) is responsible for unloading the crate off the delivery truck

o Customer (consignee) to determine if large trucks can reach their driveway and turn around

 Some remote areas/islands might have extra shipping charges

o Please call if unsure to confirm



Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to and we will process an insurance claim on your behalf.

Mark the Bill of Lading (BOL) with (Crate arrived open/damaged- Possible Hidden Damage.)

 Missing components or in transit damage claims must be made within 30 days of receipt of merchandise to be sure to mark on bill of Laden when signing for delivery any damage to merchandise also take photos so we can bill  freight company.

                             Residential Drop Ship Information Sheet

Dundalk LeisureCraft Responsibilities

1) Building and packing your sauna in a crate

2) Arranging for shipping to your home

                            Trucking Company Responsibilities

1) Making an appointment to deliver your sauna

a. The trucking company is NOT responsible for unloading the sauna

b. The trucking company is NOT going to back their truck into your driveway

c. Most times the trucking company will deliver with an 18 wheel truck

i. Will this size truck fit on your road or neighborhood?

3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck.

4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer needs to decide how they are going to get the crate off the truck.

                                      Customer Responsibilities

1) Returning phone calls to the trucking company in a timely manner, to arrange delivery

2) Determining how the sauna is going to be unloaded from the truck

a. Crates will vary from 6 feet long to 14 feet long

b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna

3) Customer is responsible for unloading the sauna crate from the truck

a. Suggested methods for unloading the truck

i. Use a forklift or other mechanical piece of equipment

1. When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.

ii. Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home

iii. Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck

4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can contact the shipper.

a. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 14 business days), we will process the charges and submit the order for shipment.

 Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within 14 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 14 business days of your order, feel free to follow up with us at